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Refund Policy

Welcome to the refund and return policy for A.J.'s Enchanted Bookstore! Your satisfaction is incredibly important to me, and I want to make sure that your experience is as magical as the stories I share. While I strive to ensure every order is perfect, sometimes things don’t go as planned. Here’s everything you need to know about refunds, returns, and how I handle those rare hiccups.

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Damaged or Lost Packages

While rare, mishaps during shipping can happen. If your order arrives damaged, or if it doesn’t arrive at all, don’t worry—I’ve got you covered!

Damaged Items

If your item is damaged during shipping:

  1. Contact me immediately with photo documentation of the damage.

  2. I’ll send out a replacement as quickly as possible.

  3. Return shipping costs will be covered if necessary.

 

Lost Packages

If your package doesn’t arrive within the expected timeframe:

  1. Contact me with your tracking information.

  2. I’ll work with the shipping provider to locate your package or send a replacement if necessary.

 

Refunds & Returns

Print-on-Demand Products (Merchandise & Books)

Because all print-on-demand products are custom made specifically for you, all sales are final unless:

  • The item arrives damaged, or

  • There’s an error with your order (e.g., incorrect item received).

If there’s an issue, please reach out to me directly so I can make it right.

 

Physical Books (Paperback & Hardcover)

If you’ve purchased a physical copy of my book (not print-on-demand), returns are accepted under the following conditions:

  1. Timeframe: You may return the book within 30 days of delivery.

  2. Condition: The book must be in its original, unused condition (no markings, damage, or signs of wear).

If your book meets these criteria, I’ll issue a refund upon receiving the returned item. Please note that customers are responsible for return shipping costs unless the return is due to an error on my part.

 

How to Initiate a Return or Refund

If you need to request a refund or return, follow these steps:

  1. Contact me through my contact form with your order number and details about the issue.

  2. If applicable, provide photo documentation of the damage or issue.

  3. I’ll respond promptly (without the awkward pauses you’d get in real-life conversations!) to help resolve the issue.

 

Frequently Asked Questions

 

What’s your return policy for books?

Returns for physical books are accepted within 30 days of delivery, as long as the book is in its original condition. I do not accept returns for ebooks or print-on-demand books unless there’s an issue with your order.

 

What if my ebook doesn’t download properly?

If you experience any issues with downloading an ebook delivered by Bookfunnel.com, please contact me, and I’ll work with Bookfunnel to resolve the issue quickly.

 

Still Have Questions?

Don't be shy! Unlike my in-person interactions, I’m actually pretty good at responding to messages. If you have questions or concerns, reach out to me anytime through my contact form, and I’ll get back to you as quickly as possible.

 

Thank you for supporting A.J.'s Enchanted Bookstore! Your happiness is my top priority, and I’m here to make sure your magical package is everything you hoped for (and more).

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